Step 3 of 3

You’re all set! Time to download Eyetelligence Assure.

Simply follow the step by step installation instructions below.

Please note the following OS requirements which are required for installation:

OS: 64-bit Microsoft Windows Operating System
RAM: 4GB or above

Step-by-step installation

Follow these steps to install and get started with Eyetelligence Assure.

1

 The Eyetelligence Assure software needs to be installed on the computer(s) connected to your retinal cameras.

2

 If you are currently on the computer you wish to install the software, please click the download link above. You have also been sent an email with the same link which you can use to download the software on your other computers.

3

Once you have downloaded the software package, please open it on the computer(s) connected to the retinal cameras and follow the install prompts.

4

Once installed, please open Eyetelligence Assure and login with your account email and password. If your computer is offline you will need to scan a QR code and login through your phone.

We’re here to help.

Got questions? Our support team is here to help.

FAQs

Installation and Set up

How do I get started?

Visit the plans page to see which plan suits you best. Select your plan and proceed through the sign-up process to get started on a free 30-day trial, or click any of the free trial buttons throughout this site.

How do I activate my licence?

If your Eyetelligence Assure software is installed on a computer connected to the internet, simply login to the software using your email and password. If your computer is offline, you will be asked to scan a QR code with your mobile phone. On your phone, you’ll be asked to input your email, password, and computer ID, which will be provided to you automatically.

I have separate patient consult rooms. How do I view the analysis results on multiple computers in my practice?

Eyetelligence Assure has a feature called Web Server. Once this has been activated under ‘Settings’ it will provide you a URL web address. Simply copy and paste or write this URL web address into another computer’s web address bar (examples web browsers are Chrome and Internet Explorer). The Eyetelligence Assure ‘Results’ page will be listed along with the ‘fundus grading report’ under the ‘View’ Button.

What type of image viewing software is compatible with Eyetelligence Assure?

Eyetelligence Assure may only require an export function from image viewing software.

How do I install the software?

After you sign up for a trial, you will need to download the software to start using it. An email will also be sent to you, containing a download link so you can install the software on multiple computers. Once you have downloaded the software package, simply open it on the computer you wish to install it on and follow the prompts.

What type of camera models is compatible with Eyetelligence Assure?

Eyetelligence Assure is compatible with most retinal and OCT cameras.

What type of computer hardware is compatible with Eyetelligence Assure?

Eyetelligence Assure is compatible with computers operating only Windows systems. It will require a minimum of 4GB RAM.

Technical

The software is running slow for me / it freezes occasionally, why is this?

There are several reasons this may occur. Firstly, the folder set up where the retinal images are exported may be too large. As a consequence, we recommend deleting image files in this folder every 2 weeks. This folder can be found in C Drive    Eyetelligence   Eyetelligence Images. 

Secondly, please check your computer hardware. If you are using an operating system that is older than Windows 7, then this may be slowing down the software and potentially causing it to freeze at times.

Lastly, you can check your RAM. If you have less than 8GB of RAM, then this may be this issue.

Can I process old images to the Image Folder once it has been set up?

The Eyetelligence Assure software is intended to be used prospectively and not retrospectively. If there are confirmed clinical cases of eye disease with the inclusion of additional medical parameters, then the Assure software will not provide any further use in your assessment. The software’s purpose is designed to assist the optometrist where patient cases are difficult to detect upon initial consultations.

Does Eyetelligence Assure store any data or images?

No. Eyetelligence Assure does not use a database or any cloud storage. The software operates completely offline and only screens for images contained in your local computer folder. Alternatively, you may export images from your camera software into the Eyetelligence Assure software.

How to attach the ‘Fundus Grading Report’ to an email or Optimate/Sunix?

You may download the report to your computer and attach it to an email or use the import function attached to an Optimate/Sunix patient record.

What type of camera models is compatible with Eyetelligence Assure?

Eyetelligence Assure is compatible with most retinal and OCT cameras.

What type of computer hardware is compatible with Eyetelligence Assure?

Eyetelligence Assure is compatible with computers operating only Windows systems. It will require a minimum of 4GB RAM.

Why are some of the images and analysis results missing from the ‘Results’ page and ‘Fundus Grading Report’?

Some clinicians choose to export retinal images into practice management software such as Optimate or Sunix. Once an image has been exported into such programs, Optimate and Sunix will clear the images from the folder they have been located. If this folder is the same as the Image Folder placed under ‘Settings’, then the Eyetelligence software can no longer display the images and results. It is important to note that the Eyetelligence Assure software does not store any data or images, it simply reads image files stored on the computer folders.

The image captured by the retinal device is not appearing on Eyetelligence Assure. Why doesn’t it appear?

This may be a result of either one or both of two issues; firstly, Eyetelligence Assure must be launched prior to capturing a retinal image in order for the software to detect the image. Secondly, it is important to note that the upload of new images to the software must be prepared ready for use. Any existing images from past patients must be cleared from the software interface. Please click the ‘Reset’ button to prepare a new analysis for the next patient.

I have separate patient consult rooms. How do I view the analysis results on multiple computers in my practice?

Eyetelligence Assure has a feature called Web Server. Once this has been activated under ‘Settings’ it will provide you a URL web address. Simply copy and paste or write this URL web address into another computer’s web address bar (examples web browsers are Chrome and Internet Explorer). The Eyetelligence Assure ‘Results’ page will be listed along with the ‘fundus grading report’ under the ‘View’ Button.

What type of image viewing software is compatible with Eyetelligence Assure?

Eyetelligence Assure may only require an export function from image viewing software.